I found that if a computer has a log in ID and password, I use that for the log in info. To use LMI/free, install the free version to the host computer and follow the prompts.
Note: I have only used email support from LMI, but they have been very responsive. And that's the big negative to me about LMI/Ignition. I suspect LMI Ignition will overcome my remote screen refresh issues, but for a hefty price.
LMI/free works on the iPad (and I'm most comfy with it) but not very well remotely. I had no intention of including LMI due to cost, but I have to say that I really like the way LMI works. Here's my quick and dirty summary as of this writing. remotely, I typically see 60 seconds or more. Locally, I'd get a screen refresh in 5 seconds or so. Thinking that Safari might be the issue with LMI, I bought iCabMobile but found similar remote screen refresh slowness too. TV is coming up last in my list of preferences with the exception of the fact I can easily get it to work remotely. Still, I really don't like that residual screen TV leaves on exit. That's backwards to me, but I suppose I could get used to it. However on Teamviewer, the same finger action is reversed with the image sliding opposite to my finger movement, as if I'm dragging a slider bar at the bottom of the screen.
The same goes for Splashtop with the 3 finger touch. On LMI, if I touch the screen and slide left to right, my screen slides left to right. Pinch zoom works and screen navigation and single finger scrolling are much more natural to me. But if I go outside my LAN to a remote host, a screen refresh takes about 70 seconds. What I ran into with LMI/free on Safari is that screen refreshes are glacial. If so, I could just try another browser and see if my LMI/free works. But I don't know enough about the Ipad/apple to know if it's strictly a Safari issue or what. I get the impression that Safari on the iPad is the problem. I've had discussions with LMI CS about the problems using Safari and LMI/free.
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